Shipping & Return Policy

SHIPPING POLICY:

Orders will be shipped using USPS or UPS.  Orders are shipped out each week day in order that they are received. We do our best to get orders out as quickly as possible.

All orders will ship with a tracking number once your shipping label is created and will be sent to you via email if provided at checkout. If you did not receive a tracking email please check that your email address is correct on the order. 

Incorrect shipping addresses may result in your parcel being returned to us.  Please check your shipping address before placing order. Any return shipping fees will need to be covered by the customer.

We are not responsible for any lost or damaged items. Please let us know if this occurs though and we can help you in the proces.

RETURN POLICY:

In-Store:
Returns are accepted in-store within 30 days of purchase. We ask that returns are unused and in original condition. All sale items are final sale. 

Online Orders:
Email shop@olsonsflowers.com with your order number to begin your return. Returns are accepted within 30 days of items being received (as shown by your tracking number). We ask that return requests are only made for items in unused and original condition. Returns are refunded within 14 of being received. 

Unfortunately we cannot cover your shipping costs for your returns. We can provide a return shipping label upon request, and that amount will be deducted from your total return. Please let us know if there is anything we can do to ensure happiness with your purchase, and thank you for your understanding.  Original shipping costs are also not refundable. 

Please email us at shop@olsonsflowers.com with any questions at all and thank you for your understanding!